FAQs

Will ThemesMandu work with my website?

ThemesMandu offers premium WordPress themes (website templates). If you have WordPress installed in your website then you can easily install and use our themes.

What exactly is WordPress?

WordPress is the most popular blogging platform and has progressed into an advanced CMS (Content Management System). It is open-source software that is available for free and is easy to install.

Will ThemesMandu work with my website?

ThemesMandu offers premium WordPress themes (website templates). If you have WordPress installed in your website then you can easily install and use our themes.

What is a Content Management System (CMS)?

A CMS is a software that lets you easily manage your website without any technical knowledge. You can easily create user accounts; publish blog posts and webpages from its GUI (Graphical User Interface).

What are the requirements to use ThemesMandu?

ThemesMandu run on the free CMS, WordPress that requires a web server like apache, MySQL database and PHP. If your hosting provider allows WordPress to run on it, then ThemesMandu will work just as fine. You need FTP access to upload the theme and admin permissions to change/create folders, which is very common for any web-hosting provider. We are tied up with some of the best, affordable and reliable web-hosting providers that are certified WordPress partners and there won’t be any problem running our themes.

Does ThemesMandu encode or encrypt the source code?

No. Once you purchase our themes, you will have the full access to the code and can modify it as per our needs. We encourage our customers to customize our themes to suit their priorities.

Pre-Sales Questions

I have certain questions I need answered before making a purchase. How can I ask them?

All you need to do is send your questions to our pre-sales team and they’ll respond via email normally within 24-48 hours.

How does the purchase process work?

As soon as you select the theme you’d want to purchase, you will be taken to the checkout page. There you are required to create a username and password. After that, you will be redirected to a secure checkout page and you can either pay with your credit card or PayPal. Once the payment is processed, you will be able to login with the username and password you created earlier and download your purchase.

Can I download your themes to test them out before I buy?

No. We do not offer a free trial, as our software is not encrypted. However, our themes have live demos that you can check out.

Is there a credit card option on the PayPal site?

You will find ‘Don’t have a PayPal account?’ section on the PayPal checkout page. Click on it and you will be taken to PayPal Credit Card option.

What kinds of payment methods do you accept?

We accept payments via PayPal and Credit Card. All transactions are processed directly on the site using the industry standard SSL (Secure Socket Layer), hence, you don’t need to worry about the security. Our system doesn’t store any credit card or payment information.

My country doesn’t allow PayPal or Credit Card payments. What should I do?

Since PayPal and Credit Card are the only two gateways we accept at the moment, you might want to find a way like a friend living in a country that allows one of these two gateways.

Account Questions

I don’t remember my account username. How can I retrieve it?

Send us a support request. We’ll resend your login details once we verify your account.

I forgot my account password. How can I reset it?

Click on the ‘forgot password’ option on the account login page. Enter your email address and we will send the password reset link.

I got locked out of my account. How can I unlock it?

Send us a support request. We will review your account and if there is no violation of our terms of use, your account will be unlocked.

How do I download the theme I just bought?

Login to your account after you have purchased a theme. On the top right header of ThemesMandu you will see the link. You will see the themes you purchased on your account dashboard. Click on each one of them to download.

How can I download the theme I just purchased? I don’t see it in my account.

Sometimes when the payment processing is delayed, it shows ‘pending’. In that case, check back later. If you don’t see your purchase even after an hour, then it’s time you contact us. E-checks usually take 2-3 days before processing. You should receive an email once it is processed.

How do I download the latest version of the theme I purchased earlier?

Just login to your account and download the latest version of the themes you have purchased from your user dashboard.

I don’t know how to install and configure the theme I purchased. What should I do?

Each ThemesMandu theme comes with its specific set of installation instructions that are available on your account dashboard.

How can I find out the changes in the new version of the theme I purchased?

You can find all product release notes on our Docs site. A text file inside the .zip called ‘changelog.txt’ has all the changes for each version.

How can I change ThemesMandu theme design around to better fit my site?

The best way to do this is by creating a WordPress child theme. If you are not a programmer then it is going to take some time to learn to do so. A simple tutorial will get you started. Technically, you can directly modify the themes files but we don’t recommend it because we keep updating often. During upgrade process, all the change you made will be lost. But it is your choice.

You shouldn’t have problem while customizing our themes to match your site if you have knowledge about WordPress theme files, php, css, and html. Since it is not covered under the ThemesMandu support package, it is up to the community to answer your queries. You might want to start with editing header.php and style.css files. We recommend that you hire WordPress consultant if you don’t have technical knowledge.

Legal Questions

What license does ThemesMandu stand by?

All of our themes are licensed under the GNU general public license so you can use them on as many websites as you like. But you cannot redistribute these files or claim them as your work.

Can I get a refund if I want to return my purchase?

No. You cannot ‘return it’ after you purchased them as they are instantly downloadable software. Also, we are rarely asked for a refund, as people love our themes.

Does ThemesMandu have partner websites that can sell or distribute ThemesMandu themes?

No. Other website are not authorized to sell or provide a copy of ThemesMandu themes. You will not have access to our support and updates in case you purchased our themes from other websites. Even if they claim to be ‘licensed resellers or distributors’ no such things exist. Also, downloading a nulled version (free copy) is very risky.